Our Privacy Policy

Date: March 1, 2019

Purpose and Who we are

Grovation is committed to Personal and Data Privacy by maintaining the confidentiality, integrity and security of all Personally Identifiable Information (“PII”) collected from you.

If you have any questions regarding our Privacy Policy or procedures, please contact our Privacy Officer at:

Email: privacy@grovation.ca

Phone: +1 289-275-1121

Mailing Address:

2237 Fassel Avenue

Burlington, Ontario

L7R 3N9

Canada

The Information We Collect

Grovation strives to collect only the information needed to act on and fulfill your inquiry or request. In most situations, your PII will be limited to:

  • Your Name
  • Your Company (and related position title or department)
  • Your Work Contact details ( work phone number, work email address).

We do not collect, request, store or track Confidential Information such as Birthdate, race, gender, sexual orientation or ethnicity.

We may collect Personally Identifiable Information in the following ways, provided directly by you or via third parties with your consent:

Content Download or Event Registration: We may collect some or all of the following: Your name, title, department, work phone number, company name, and work email address.

Newsletter and Other Promotional Email: You may request to receive information on our upcoming events, product updates, knowledge sharing articles by email. To receive these updates, you may be required to provide us with Personally Identifiable Information such as but not limited to your name and work email address.

Blogs and Knowledge Forums. We may offer information on our blog and public forums where you can comment and share your knowledge on topics involving Products and Service Offerings. To participate, you may be required to register with us and/or provide us with Personally Identifiable Information such as but not limited to your name and email address. Please keep in mind that information you post or make available on our Blog or Knowledge Forums will be publicly available. You should not post any Personally Identifiable Information or other information of a personal or sensitive nature, whether relating to you or another person, on the Blog or Knowledge Forum.

Third Party Vendors (Our Partner Network). We may receive your Personally Identifiable Information when you access or use third party information websites or services and have consent to share your information with vendors like us. This information is received in accordance to the third party’s privacy policy and when your explicit consent has been provided. Such Personally Identifiable Information that is received includes but may not be limited to your name, title, company name, work phone number and work email address.

Surveys. We may receive Personally Identifiable Information when you provide information in response to a survey operated by us. Such Personally Identifiable Information that is received includes but may not be limited to your name, title, company name, work phone number, work email address, and marketing experience.

Third Party Credit Card Processing. We may provide you with the ability to pay for our Products and Services using a credit card. We process your credit card through a third-party payment processing service provider. Our payments processor, not us, collects your credit card details to process your purchase. By purchasing Products and Services with a credit card, you consent to allowing us to share your details with our Credit Card Processing Vendor.

Furthermore, in order to provide the right response, we may request and track additional Personally Identifiable Information such as primary language, interaction history, time zone, social media account handles, attendance at a requested consultation, and activity history with our Products and website.

Information relating to your use of our Site.

When you use our Site, we may track, collect and/or aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, what content was consumed, and which hyperlinks were “clicked.”

Collecting such information may involve logging the IP address, operating system and browser software used to access the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location the point of connectivity.

Use of Cookies

We also may use cookies when you visit our Site. Cookies are small data files stored on your device. Cookies are used to facilitate the website activities outline above, along with performing activities that help personalize your experience.

No Personally Identifiable Information is stored in a cookie from our Site. Site usage cookies also contain no Personally Identifiable Information and are used in aggregate within our web analytic services to better understand the performance of our website.

How We Use Personal Information

The primary use of your Personal Identifiable Information is to fulfill the request for which it was received, including but not limited to:

  • Scheduling a free consultation meeting or industry briefing with you,
  • Send you our newsletter and other promotional emails and offers that you have opt-in for,
  • Respond to your inquiry send to us by any communication channel.

Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any of your Personally Identifiable Information that you have provided to us or consented to be sent to us via a third party. We may also use or disclose your PII to fulfill additional requirements including:

  • Comply with Government Authorities, Legal Rights and Actions.
  • Third Party Providers. We use Third Party Service Providers and Vendors (“Providers”) such as online CRM software, web hosting, online User Management software, etc to run our business. By using such services, we do not transfer or assign any rights to your data to these Providers, and our relationships are governed by contractual service level agreements around data privacy, security, and restricted access to data to reasonably perform the services on our behalf.

Information relating to your use of our Site. We use information relating to your use of the Site to provide a personalized, relevant experience and to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behaviors of our site visitors. We may also use this information to ensure the security of our services and the Site.

Inquiries into Us. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your inquiry and/or as described in this Privacy Policy. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so.

Identity Verification. When identity verification is required, we use the Personally Identifiable Information that we collected to verify your identity and Account.

Retention of Personal Information

The length of time we retain Personally Identifiable Information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws or subject to the provisions in our Terms, including but not limited to:

Comments Shared on Our Blog or Forum: Such information is retained indefinitely in order to provide a rich user experience. Comments may be deleted by you or you may request to have such comments deleted from our Blog or Forum, at which time, the information would not be retained.

Newsletter Subscription. When you Opt-In to our newsletter, your email address will be added to our newsletter distribution list and will remain on the list until you opt-out or when our newsletter ceases to be published, whichever comes first.

Safeguards and Access

We restrict unauthorized access to your Personally Identifiable Information through protective measures that include:

a) Providing reasonable physical and electronic safeguards with regard to the storage of Personal Information;

b) Limiting access to your Personal Identifiable Information to those employees, contractors or partners who require access in order to initiate, support or fulfill your request and our business operations.

Verify or Deleting your Personal Information

Withdraw consent to cookies:

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer at any time.

If you would like further information in relation to your rights or would like to exercise any of them, you may contact our Privacy Officer at privacy@grovation.ca

Should you request to withdraw your Personally Identifiable Information from within our systems, please note that there will be residual information that may remain within our systems, access logs and other records, which may not contain your Personally Identifiable Information. Please also note that certain Personally Identifiable Information may be exempt from such requests in certain circumstances, which may include if we need to keep processing your Personally Identifiable Information to comply with a legal obligation. When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.

Notifications

In the unlikely event that we believe that the security of your Personal Identifiable Information may have been compromised, we will notify you via email within 72 hours and provide the currently available information on the security concern.

Additionally, we will never send electronic messages (email, SMS text, etc.) to you requesting Personal Identifiable Information such as passwords, credit card numbers, birth dates, or other personal information. Please do not act or respond to such requests.

Amendments to this Privacy Policy
We may amend or change this Privacy Policy at our sole discretion at any time. The use of the information we collect at any given point is subject to the Privacy Policy in effect at the time of collection.